Thank you for the clarification. Below is the information on Okra Furniture Design’s refund and returns policy:

Returns:

We want you to be completely satisfied with your purchase, so we offer a 30-day return policy. If for any reason you are not satisfied with your purchase, you may return the item within 30 days of receiving it for a full refund or exchange. Please note that the item must be in its original condition and packaging, and you will be responsible for the return shipping costs.

To initiate a return, please contact our customer service team at contact@okra-furniture.com. Please include your order number and a brief explanation of the reason for the return. We will then provide you with instructions on how to return the item.

Refunds:

Once we receive your returned item, we will inspect it to ensure that it is in its original condition and packaging. If it meets our requirements, we will issue a refund to your original method of payment. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your bank’s processing time.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us at contact@okra-furniture.com within 7 days of receiving it. Please include your order number and photos of the damaged or defective item. We will work with you to either replace the item or issue a refund.

Cancellations:

If you need to cancel your order, please contact us at contact@okra-furniture.com as soon as possible. If your order has not yet shipped, we will cancel it and issue a full refund. If your order has already shipped, you will need to initiate a return (see above) to receive a refund.

Please note that custom-made items cannot be returned or refunded, except in cases of damage or defect.

We hope this information is helpful. If you have any additional questions or concerns, please don’t hesitate to contact us at contact@okra-furniture.com.